Privacy Policy

Last updated: January 12, 2026

Ana Translates (“Ana Translates,” “we,” “us,” or “our”) operates the website anatranslates.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By accessing or using this Site or our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide professional translation and language services.

a. Personal Information You Provide

This may include:

Name
Email address
Phone number
Company or organization name
Project inquiries and correspondence
Documents or materials submitted for translation
Billing and invoicing details

b. Automatically Collected Information

When you visit the Site, we may automatically collect limited technical information, such as:

IP address
Browser type and version
Device type
Pages visited and time spent on the Site
Referring websites

This information is used strictly for security, analytics, and website performance purposes.

2. How We Use Personal Information

We use personal information to:

Provide translation and language services
Respond to inquiries and requests
Prepare quotes, contracts, and invoices
Communicate about ongoing or completed projects
Improve website functionality and service quality
Meet legal and regulatory obligations

We do not use personal information for unrelated purposes without consent.

3. Confidentiality of Client Materials

All documents, files, and content submitted for translation are treated as strictly confidential.

Ana Translates does not disclose client materials to third parties except:

Where necessary to deliver services (e.g., trusted subcontractors bound by confidentiality agreements), or
Where required by law or court order

Client content is never used for marketing, training, or public purposes without explicit written consent.

4. Consent

By submitting personal information through the Site or engaging our services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

5. Cookies and Analytics

The Site may use cookies or similar technologies to:

Ensure basic site functionality
Analyze traffic and usage trends
Improve user experience

You may disable cookies through your browser settings. Doing so may affect certain features of the Site.

6. Disclosure of Personal Information

We may disclose personal information only in the following circumstances:

To service providers who assist with website operations, communications, or payment processing, under confidentiality obligations
To comply with applicable laws, regulations, or legal processes
To protect the rights, safety, or property of Ana Translates or others

We do not sell or trade personal information.

7. Data Storage and Retention

Personal information is stored securely and retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

When information is no longer required, it is securely deleted or anonymized.

8. Safeguards

We use reasonable administrative, technical, and organizational safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

While we take appropriate precautions, no method of electronic transmission or storage is completely secure.

9. Access and Correction

Under Canadian privacy law, you have the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information

Requests may be submitted using the contact information below. We may require identity verification before fulfilling requests.

10. Third-Party Websites

The Site may contain links to third-party websites. Ana Translates is not responsible for the privacy practices or content of external sites.

11. Children’s Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Ana Translates
Email: [email protected]
Website: https://www.anatranslates.com

Terms of Service

Last updated: January 12, 2026

These Terms of Service (the “Terms”) govern your access to and use of the website anatranslates.com (the “Site”) and the services provided by Ana Translates (“Ana Translates,” “we,” “us,” or “our”).

By accessing the Site or engaging our services, you agree to be bound by these Terms.

1. Services

Ana Translates provides professional translation and language-related services. Specific deliverables, timelines, pricing, and scope of work will be agreed upon in writing prior to project commencement.

2. Client Responsibilities

Clients agree to:

Provide accurate, complete, and lawful content for translation
Ensure they have the legal right to submit materials for translation
Review and approve deliverables within agreed timelines

Ana Translates is not responsible for errors arising from incomplete, inaccurate, or unclear source materials.

3. Fees and Payment

Fees are communicated in advance and may be subject to applicable taxes.

Unless otherwise agreed:

Invoices are payable within the stated payment period
Late payments may result in delayed delivery or suspension of services

All fees are non-refundable once work has commenced, except where required by law.

4. Revisions

Reasonable revisions related to accuracy or agreed scope are included unless otherwise stated. Substantive changes to source content or scope may incur additional fees.

5. Intellectual Property

Upon full payment, clients receive the right to use the final translated deliverables for their intended purpose.

Ana Translates retains all rights to underlying processes, tools, and methodologies used to produce the work.

6. Confidentiality

Ana Translates treats all client materials as confidential in accordance with the Privacy Policy. Clients agree to treat any proprietary or non-public information received from Ana Translates as confidential.

7. Limitation of Liability

To the fullest extent permitted by law, Ana Translates shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Site or services.

Total liability shall not exceed the amount paid for the specific service giving rise to the claim.

8. No Guarantee

While Ana Translates strives for accuracy and quality, translations may be subject to interpretation. No guarantee is made regarding acceptance by third parties, regulators, or institutions unless explicitly stated in writing.

9. Termination

We reserve the right to refuse or terminate services at our discretion where these Terms are breached or where continuation would be unlawful or unethical.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

11. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised date. Continued use of the Site or services constitutes acceptance of the updated Terms.

12. Contact

For questions regarding these Terms, please contact: